My Account Information

        Free Shipping to England, Scotland & Wales,excluding Scottish Highlands & Islands which is £12. Ireland £12.
        We use express, signed for delivery/shipping.

Delivery times vary depending on what time the order reaches us and the next available posting date. We aim to deliver within 2-3 working days. If an item is out of stock, we will contact you immediately to arrange an alternative date or a refund.

We may use the courier service we believe to be the most reliable and effective depending on your order. At times we rely on third parties to delivery your order, we cannot be held responsible for their reliability and accuracy.

If products are returned to us as undeliverable they will be subject to an additional charge before being re-shipped. Alternatively, we may refund you the cost of the products minus the delivery charge and administration fee of £5.

On all orders, we will collect proof of posting, or if sent via courier, we will be issued with a tracking number which you may ask for at any time. If you do not receive your order, then we will contact our courier to see what compensation is claimable (if any). If you require extra compensation then you must ask us prior to placing an order and pay the extra for this cover.

Orders sent by First Class post are unrecorded and cannot be tracked. Once they leave our warehouse then we cannot be held responsible for the order. If an order that was sent by First Class delivery goes missing then we will attempt to claim compensation from Royal Mail. If the claim is successful then we will contact you to arrange a replacement or refund.


Please inspect your Item on the same day it is delivered.

You must inform us by e-mail to within 48hrs of receiving the goods of your intention to return them.

Under the Distance Selling Regulations you are allowed to open the item to inspect the goods, but not use them. Care must be taken to avoid damaging the packaging as you may lose your rights to return the item. The goods must be returned in their original packaging, unused, in undamaged stock as new condition suitable for resale. You must pay the carriage cost of returning the goods. The goods must be returned within 14 days of receipt. Exchanges or refunds are offered for items that are defective when received providing they arrive back In the original packaging. Please note, reduced sale items are non-refundable. Maxed-up Enterprises Ltd will not accept returns on items that have been exposed to cigarette or any other type of smoke, mould/mildew, water, or is returned in any condition other than the original shipping condition in as new condition.


Dolls may be returned provided that they have not had any protective wrap removed, not been taken out of the box, the inner & outer boxes must not be damaged and must be returned back in the in an as new condition fit for resale. Use minimal amount of clear tape to reseal the box. Please put our returns address over the original address label. DO NOT WRITE ON THE BOX. Returns  must be returned within 14 days of receiving your purchase

Enclose a covering note detailing  the reason for return, and stating whether you want a replacement or a refund. Also include your order number and details of your original method of payment.

Please note that shipping fees are the client’s responsibility, (the client is responsible for any damage done during the shipping of the returned goods)we would strongly suggest you consider recorded delivery or at the very least obtain a (FREE) proof of posting as we cannot accept responsibility for goods that we don`t receive.

If for any reason our policy is not adhered to the item will be returned back to the customer.